Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What shipping methods do you offer?
We offer complimentary insured shipping on all orders via FedEx or UPS. Expedited overnight shipping is also available for an additional fee at checkout.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with all security tags attached. Custom orders and final sale items are non-refundable.
Do you offer financing for high-value purchases?
Yes, we partner with Affirm to provide flexible monthly payment options, allowing you to enjoy your luxury jewelry now and pay over time.
Are your diamonds and gemstones ethically sourced?
Absolutely. J.R.DUNN is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process.
Do items come with a warranty or appraisal?
All fine jewelry and timepieces include a manufacturer's warranty. Additionally, we provide a complimentary appraisal for insurance purposes on items valued over $1,000.
Can I have my jewelry resized or engraved?
Yes, we offer professional resizing and custom engraving services. Please contact our concierge team before placing your order to ensure the specific piece is eligible.